Communicate Pro, our cloud-based, enterprise-level messaging platform, lets you create better customer experiences with SMS, MMS, Push, and OTT messaging. Develop intelligent, multistep programs through our easy-to-use GUI or integrate it with your existing external API services. We provide you with best-in-class service and support, along with a scalable solution that grows as you expand your messaging.
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Build a database of
customers who want to
interact with your brand
and receive relevant
information.
Target customers in your opt-in database with relevant information such as sales alerts and coupons.
Provide special offers exclusively to loyalty club members/frequent shoppers such as “bonus” coupons, sales and special events.
Communicate Pro provides you with the tracking and retargeting tools you need to create repeat business or bring consumers back into the buying cycle. Gathering personalized information such as location, purchase history or demographics provides opportunities to tailor messages to the right customers at the right times. You can set the parameters for when and how to send a message to a customer, and which actions trigger personalized messages.
Send personalized messages to customers in your opt-in marketing lists based on pre-defined attributes. Flexible API integrations allow you to pull information from external services such as your CRM or email platform and dynamically insert it into your messages.
Broadcast Messages also support advanced features such as message delivery by time zone or by delivery window, or throttled message delivery at a specified rate.
Receive and respond to incoming text messages from customers, and route incoming requests to the right agent. Gain a more complete picture of your current customer care needs by knowing when new messages are received, and avoid having multiple agents work on the same customer’s case.
Multistep programs take recipients on a unique path based on their responses and personal information. Interactive programs such as coupons, sweepstakes and surveys can be implemented immediately through pre-configured templates, while more sophisticated programs can be customized for the most detailed level of customer engagement.
Easily integrate and share data with external services and applications. Segment customers using the attributes collected within Communicate Pro along with those from external services such as your CRM. Trigger messages based on specified end-user actions and target your campaign more effectively.
